Cancellation Policy
1. General Cancellation Policy
Veda Adventures Park maintains a strict no-refund policy on all cancellations. We encourage our guests to thoughtfully consider their schedules before booking, as we prepare for your adventure experience in advance. In the event of a cancellation, regardless of the circumstances, the paid amount will not be refunded. This policy is in place to ensure the efficient allocation of resources and to maintain the high-quality experience for all our guests. We appreciate your understanding and cooperation in this matter.
2. Weather-Related Cancellations
At Veda Adventures Park, safety is our utmost priority. If adverse weather conditions, such as heavy rain or storms, deem activities unsafe, the park reserves the right to cancel any scheduled events. In such cases, while we maintain our no-refund policy, we offer the flexibility to reschedule your adventure to a later date. Decisions about weather cancellations are made by the park management and communicated to guests at the earliest possibility. Your understanding and patience in these situations are highly valued.
3. No-Show and Late Arrival Policy
Guests who fail to arrive ('no-show') or arrive late for their scheduled time forfeit the entire amount of their booking. Late arrivals disrupt the schedule and impact the experience of other guests. We define a late arrival as being more than 15 minutes late from the scheduled time. To avoid such situations, we advise guests to plan their arrival well in advance, considering potential traffic and other delays. This policy ensures a smooth and enjoyable experience for all our guests.
4. Group Booking Cancellations
Group bookings often involve extensive preparations and scheduling adjustments. As such, we request groups to notify us of any cancellations at least 48 hours in advance. Despite this notice, please be aware that our no-refund policy still applies. This policy is essential to manage the logistics and resource allocation effectively. We recommend group organizers to confirm their numbers and plans well ahead of their visit to avoid any inconvenience.
5. Event-Specific Cancellation Terms
Special events at Veda Adventures Park may have unique cancellation terms, considering the specific nature and requirements of these events. These terms will be communicated at the time of booking and will override our standard cancellation policy. We urge guests to pay close attention to these specific terms to avoid any misunderstandings. Despite the special nature of these events, please note that the no-refund principle generally still applies.
6. Rescheduling Policy
Understanding that plans can change, Veda Adventures Park offers a rescheduling option. Guests may reschedule their visit for any available date within the next 3 months from the original booking date. This request must be made at least 24 hours before the scheduled visit. Rescheduling is subject to availability and may incur an administrative fee. This policy provides a balance between flexibility for our guests and operational feasibility for the park.
7. Partial Cancellation Policy
In cases where a guest needs to partially cancel their booking (e.g., reducing the number of participants), our standard no-refund policy applies. However, we offer the option to reschedule the unused portion of the booking for a future date, subject to availability. This request must be made at least 24 hours in advance. Our partial cancellation policy aims to offer some flexibility while ensuring fair resource management.
8. Emergency or Unforeseen Circumstance Cancellations
We understand that emergencies and unforeseen circumstances can occur. While our no-refund policy remains in place, we assess such situations on a case-by-case basis, offering the possibility of rescheduling. Guests are encouraged to contact us immediately in the event of an emergency. Our goal is to be as accommodating as possible within the constraints of our operational requirements.
9. Third-Party Booking Cancellations
For bookings made through third-party agents or platforms, guests must adhere to the cancellation policy of the respective third party. Veda Adventures Park is not responsible for the refund policies of these external entities. We advise guests to review and understand the third-party cancellation terms thoroughly before booking.
10. Policy Changes and Updates
Veda Adventures Park reserves the right to update or change the cancellation policy as necessary. All changes will be communicated through our official channels and will take effect immediately upon announcement. We recommend guests to review our cancellation policy periodically, especially before making a booking, to stay informed of any changes.
11. Contact Information
For any queries or further clarification regarding our cancellation policy, guests are encouraged to contact Veda Adventures Park directly. Our contact details are available on our website and other official communication materials. Our team is dedicated to assisting you and providing clear information to ensure a smooth experience with our park.
